On which products, SHIPPING is FREE?

On most of the products, Shipping is FREE, Worldwide! The products, which qualify for free shipping, have it mentioned in the product descriptions. Kindly refer to the product descriptions to find out. Only products which require extra fast delivery are charged shipping. Also, the locations where our regular free shipping service is not available, paid premium shipping service is offered. Downloadable digital content does not require shipping, thus it "ships" cost free.

 WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has the item/s available, the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get your order to you as fast as possible!

 WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses, and we will do everything we can to get you your order to you as fast as possible! Thus, we prefer to send orders by ePacket (varies from product to product). If your country has ePacket service, please allow an estimated 10-14 days for your order to arrive in your country (varies from product to product). Other countries & with other services, it can take an estimated 14-21 days to reach the country (varies from product to product) due to distance and customs. In case of any delays due to unavoidable circumstances like pandemic, customs delays, airline problems, weather, etc., buyer accepts that delay.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our return/refund return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free, which means you "may" be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. In most cases you do not pay customs fees. However, if required, payment of these charges and taxes are your responsibility and will not be covered by us. We are also not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.