FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at contact@deeneeshop.com

 
Where do you ship from?
We ship from our partnered warehouses & factories located in the US, India, Russia, Spain, Italy, Turkey, France & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing & storage.
 
How long will it take for my items to arrive?
It will usually take 3-28 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. Depending upon extraordinary situations like pandemic etc., shipping time may increase. We request your cooperation & patience.
 
How long will it take to receive a tracking number?
It will take usually between 2-5 business days.
 
Where can I place an order from?
You can place an order from any country, we ship Worldwide.
 
Is shipping really FREE?
Yes, shipping is Free Worldwide.
 
Where is you company located?
We have an office in the US; Supply warehouses in: US, China, Turkey; High-Quality vendor contacts in: China
 
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
 
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.


Who can I contact if I have a problem with my order?
 All inquiries can be forwarded to contact@deeneeshop.com
 
How can I pay?
We accept all Major Credit Cards and also Paypal
 
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
 
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
 
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
 
How to use 'Discount Code'?
The Discount Code option will appear at the time of 'Checkout'. Enter your discount code there & continue. Your cart value will be automatically discounted in the next page of checkout.
 
Although, I added products in cart by my local currency, but checkout is happening in USD. Why? Am I charged more?
No, don't worry. You are not at all charged more. Our store currency is USD. All orders are processed in USD. While the content of your cart is displayed in your local currency, you will checkout using USD at the most current exchange rate. The currency conversion feature is used for your ease of understanding of prices, in your local currency. Kindly do not worry.
 
I am NOT able to see the items in my cart. What to do?
Do NOT worry. It's regular cookies problem in your phone or desktop browser. Follow the steps & your problem will be solved. (01) Open Browser, (02) On upper right corner of the browser click on three dots, (03) Click Settings, (04) Click Privacy, (05) Click 'Clear browsing data', (06) Click Clear Data, (07) Close your browser & reopen. Done !
 
Are we associated with Amazon?
Yes. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to deeneeshop.com.
 
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